
{"id":575,"date":"2025-04-08T14:36:34","date_gmt":"2025-04-08T11:36:34","guid":{"rendered":"https:\/\/www.sociopack.com\/satis-ve-iade-sozlesmesi\/"},"modified":"2025-04-08T16:12:36","modified_gmt":"2025-04-08T13:12:36","slug":"refund-agreement","status":"publish","type":"page","link":"https:\/\/www.sociopack.com\/en\/refund-agreement\/","title":{"rendered":"Refund Agreement"},"content":{"rendered":"<p>{&#8220;main-title&#8221;:{&#8220;component&#8221;:&#8221;hc_title&#8221;,&#8221;id&#8221;:&#8221;main-title&#8221;,&#8221;title&#8221;:&#8221;&#8221;,&#8221;subtitle&#8221;:&#8221;&#8221;,&#8221;title_content&#8221;:{&#8220;component&#8221;:&#8221;hc_title_image&#8221;,&#8221;id&#8221;:&#8221;title-image&#8221;,&#8221;image&#8221;:&#8221;&#8221;,&#8221;full_screen&#8221;:false,&#8221;full_screen_height&#8221;:&#8221;&#8221;,&#8221;parallax&#8221;:false,&#8221;bleed&#8221;:&#8221;&#8221;,&#8221;ken_burn&#8221;:&#8221;&#8221;,&#8221;breadcrumbs&#8221;:false,&#8221;light&#8221;:false,&#8221;alignment&#8221;:&#8221;&#8221;}},&#8221;section_5ZtkF&#8221;:{&#8220;component&#8221;:&#8221;hc_section&#8221;,&#8221;id&#8221;:&#8221;section_5ZtkF&#8221;,&#8221;section_width&#8221;:&#8221;&#8221;,&#8221;animation&#8221;:&#8221;&#8221;,&#8221;animation_time&#8221;:&#8221;&#8221;,&#8221;timeline_animation&#8221;:&#8221;&#8221;,&#8221;timeline_delay&#8221;:&#8221;&#8221;,&#8221;timeline_order&#8221;:&#8221;&#8221;,&#8221;vertical_row&#8221;:&#8221;&#8221;,&#8221;css_classes&#8221;:&#8221;&#8221;,&#8221;custom_css_classes&#8221;:&#8221;&#8221;,&#8221;custom_css_styles&#8221;:&#8221;&#8221;,&#8221;section_content&#8221;:[{&#8220;component&#8221;:&#8221;hc_column&#8221;,&#8221;id&#8221;:&#8221;column_aUmUE&#8221;,&#8221;column_width&#8221;:&#8221;col-md-12&#8243;,&#8221;animation&#8221;:&#8221;&#8221;,&#8221;animation_time&#8221;:&#8221;&#8221;,&#8221;timeline_animation&#8221;:&#8221;&#8221;,&#8221;timeline_delay&#8221;:&#8221;&#8221;,&#8221;timeline_order&#8221;:&#8221;&#8221;,&#8221;css_classes&#8221;:&#8221;&#8221;,&#8221;custom_css_classes&#8221;:&#8221;&#8221;,&#8221;custom_css_styles&#8221;:&#8221;&#8221;,&#8221;main_content&#8221;:[{&#8220;component&#8221;:&#8221;hc_wp_editor&#8221;,&#8221;id&#8221;:&#8221;rqX5u&#8221;,&#8221;css_classes&#8221;:&#8221;&#8221;,&#8221;custom_css_classes&#8221;:&#8221;&#8221;,&#8221;custom_css_styles&#8221;:&#8221;&#8221;,&#8221;editor_content&#8221;:&#8221;<\/p>\n<p class='' data-start='199' data-end='222'><strong data-start='199' data-end='222'>Article 1 \u2013 Parties<\/strong><\/p>\n<p>\\n<\/p>\n<p class='' data-start='224' data-end='267'>This refund agreement is concluded between:<\/p>\n<p>\\n<\/p>\n<p class='' data-start='269' data-end='460'><strong data-start='269' data-end='290'>Service Provider:<\/strong><br data-start='290' data-end='293'>Sociopack<br data-start='302' data-end='305'>Address: TGB.1 Region, Technopark Building, Marmara University G\u00f6ztepe Campus, Kad\u0131k\u00f6y\/\u0130stanbul<br data-start='400' data-end='403'>Phone: +90 (542) 561 10 52<br data-start='429' data-end='432'>E-mail: <a rel='noopener' data-start='440' data-end='458'>info@sociopack.com<\/a><\/p>\n<p>\\n<\/p>\n<p class='' data-start='462' data-end='465'>and<\/p>\n<p>\\n<\/p>\n<p class='' data-start='467' data-end='547'><strong data-start='467' data-end='480'>Customer:<\/strong><br data-start='480' data-end='483'>A real or legal person who purchases services through Sociopack.<\/p>\n<p>\\n\\n\\n<\/p>\n<hr class='' data-start='549' data-end='552'>\\n<\/p>\n<p class='' data-start='554' data-end='594'><strong data-start='554' data-end='594'>Article 2 \u2013 Purpose of the Agreement<\/strong><\/p>\n<p>\\n<\/p>\n<p class='' data-start='596' data-end='721'>The purpose of this agreement is to regulate the <strong data-start='645' data-end='666'>refund conditions<\/strong> for digital services provided by the Service Provider.<\/p>\n<p>\\n\\n\\n<\/p>\n<hr class='' data-start='723' data-end='726'>\\n<\/p>\n<p class='' data-start='728' data-end='774'><strong data-start='728' data-end='774'>Article 3 \u2013 Right of Withdrawal and Refund<\/strong><\/p>\n<p>\\n\\n<\/p>\n<ul data-start='776' data-end='1134'>\\n \\t<\/p>\n<li class='' data-start='776' data-end='1009'>\\n\n<p class='' data-start='778' data-end='1009'>Since the services are digital content, the Customer cannot exercise the right of withdrawal <strong data-start='871' data-end='902'>after accessing the service<\/strong>, as per <strong data-start='911' data-end='968'>Article 15 of the Law No. 6502 on Consumer Protection<\/strong> (Exceptions to the Right of Withdrawal).<\/p>\n<p>\\n<\/li>\n<p>\\n \\t<\/p>\n<li class='' data-start='1010' data-end='1134'>\\n\n<p class='' data-start='1012' data-end='1134'>However, the Service Provider may, at its own discretion, offer refunds within the framework of <strong data-start='1108' data-end='1133'>customer satisfaction<\/strong>.<\/p>\n<p>\\n<\/li>\n<p>\\n<\/ul>\n<p>\\n\\n<\/p>\n<hr class='' data-start='1136' data-end='1139'>\\n<\/p>\n<p class='' data-start='1141' data-end='1199'><strong data-start='1141' data-end='1199'>Article 4 \u2013 Refund Conditions for Annual Subscriptions<\/strong><\/p>\n<p>\\n<\/p>\n<p class='' data-start='1201' data-end='1290'>In the case of a refund request for annual subscriptions, the following conditions apply:<\/p>\n<p>\\n\\n<\/p>\n<ul data-start='1292' data-end='1576'>\\n \\t<\/p>\n<li class='' data-start='1292' data-end='1382'>\\n\n<p class='' data-start='1294' data-end='1382'>The full monthly fee of the <strong data-start='1322' data-end='1339'>current month<\/strong> is not included in the refund calculation.<\/p>\n<p>\\n<\/li>\n<p>\\n \\t<\/p>\n<li class='' data-start='1383' data-end='1483'>\\n\n<p class='' data-start='1385' data-end='1483'>The amount for the <strong data-start='1404' data-end='1419'>used months<\/strong> is calculated based on the <strong data-start='1447' data-end='1482'>monthly subscription unit price<\/strong>.<\/p>\n<p>\\n<\/li>\n<p>\\n \\t<\/p>\n<li class='' data-start='1484' data-end='1576'>\\n\n<p class='' data-start='1486' data-end='1576'>Any <strong data-start='1490' data-end='1511'>discounts applied<\/strong> for the annual plan are also deducted from the remaining amount.<\/p>\n<p>\\n<\/li>\n<p>\\n<\/ul>\n<p>\\n<\/p>\n<p class='' data-start='1578' data-end='1655'>The amount remaining after these deductions will be refunded to the Customer.<\/p>\n<p>\\n<\/p>\n<p class='' data-start='1657' data-end='1976'><strong data-start='1657' data-end='1681'>Example Calculation:<\/strong><br data-start='1681' data-end='1684'>Annual subscription: 1,200 TL (monthly equivalent: 100 TL)<br data-start='1742' data-end='1745'>Monthly subscription price: 150 TL<br data-start='1779' data-end='1782'>Used: 3 months<br data-start='1796' data-end='1799'>\u2192 3 x 150 TL = 450 TL (used service)<br data-start='1835' data-end='1838'>\u2192 Annual discount: (150 x 12) &#8211; 1,200 = 600 TL<br data-start='1884' data-end='1887'>\u2192 Total deduction: 450 + 600 = 1,050 TL<br data-start='1926' data-end='1929'>\u2192 Refundable amount: 1,200 &#8211; 1,050 = <strong data-start='1966' data-end='1976'>150 TL<\/strong><\/p>\n<p>\\n\\n\\n<\/p>\n<hr class='' data-start='1978' data-end='1981'>\\n<\/p>\n<p class='' data-start='1983' data-end='2013'><strong data-start='1983' data-end='2013'>Article 5 \u2013 Refund Process<\/strong><\/p>\n<p>\\n\\n<\/p>\n<ul data-start='2015' data-end='2244'>\\n \\t<\/p>\n<li class='' data-start='2015' data-end='2088'>\\n\n<p class='' data-start='2017' data-end='2088'>Refund requests must be submitted in writing to <strong data-start='2065' data-end='2087'><a rel='noopener' data-start='2067' data-end='2085'>info@sociopack.com<\/a><\/strong>.<\/p>\n<p>\\n<\/li>\n<p>\\n \\t<\/p>\n<li class='' data-start='2089' data-end='2144'>\\n\n<p class='' data-start='2091' data-end='2144'>Requests will be reviewed within <strong data-start='2124' data-end='2143'>7 business days<\/strong>.<\/p>\n<p>\\n<\/li>\n<p>\\n \\t<\/p>\n<li class='' data-start='2145' data-end='2244'>\\n\n<p class='' data-start='2147' data-end='2244'>Approved refunds will be processed within <strong data-start='2189' data-end='2209'>14 business days<\/strong> using the original payment method.<\/p>\n<p>\\n<\/li>\n<p>\\n<\/ul>\n<p>\\n\\n<\/p>\n<hr class='' data-start='2246' data-end='2249'>\\n<\/p>\n<p class='' data-start='2251' data-end='2279'><strong data-start='2251' data-end='2279'>Article 6 \u2013 Jurisdiction<\/strong><\/p>\n<p>\\n<\/p>\n<p class='' data-start='2281' data-end='2415'>In case of disputes arising from this agreement, <strong data-start='2330' data-end='2390'>Istanbul (Anatolian) Courthouses and Enforcement Offices<\/strong> shall have jurisdiction.<\/p>\n<p>\\n\\n\\n<\/p>\n<hr class='' data-start='2417' data-end='2420'>\\n<\/p>\n<p class='' data-start='2422' data-end='2449'><strong data-start='2422' data-end='2449'>Article 7 \u2013 Enforcement<\/strong><\/p>\n<p>\\n<\/p>\n<p class='' data-start='2451' data-end='2678'>This refund agreement enters into force when the Customer completes the purchase process. By accepting this agreement electronically, the Customer declares that they have read, understood, and accepted all terms and conditions.<\/p>\n<p>&#8220;}]}],&#8221;section_settings&#8221;:&#8221;&#8221;},&#8221;scripts&#8221;:{},&#8221;css&#8221;:{},&#8221;css_page&#8221;:&#8221;&#8221;,&#8221;template_setting&#8221;:{},&#8221;template_setting_top&#8221;:{},&#8221;page_setting&#8221;:{&#8220;settings&#8221;:[&#8220;lock-mode-off&#8221;]}}<\/p>\n","protected":false},"excerpt":{"rendered":"<p>{&#8220;main-title&#8221;:{&#8220;component&#8221;:&#8221;hc_title&#8221;,&#8221;id&#8221;:&#8221;main-title&#8221;,&#8221;title&#8221;:&#8221;&#8221;,&#8221;subtitle&#8221;:&#8221;&#8221;,&#8221;title_content&#8221;:{&#8220;component&#8221;:&#8221;hc_title_image&#8221;,&#8221;id&#8221;:&#8221;title-image&#8221;,&#8221;image&#8221;:&#8221;&#8221;,&#8221;full_screen&#8221;:false,&#8221;full_screen_height&#8221;:&#8221;&#8221;,&#8221;parallax&#8221;:false,&#8221;bleed&#8221;:&#8221;&#8221;,&#8221;ken_burn&#8221;:&#8221;&#8221;,&#8221;breadcrumbs&#8221;:false,&#8221;light&#8221;:false,&#8221;alignment&#8221;:&#8221;&#8221;}},&#8221;section_5ZtkF&#8221;:{&#8220;component&#8221;:&#8221;hc_section&#8221;,&#8221;id&#8221;:&#8221;section_5ZtkF&#8221;,&#8221;section_width&#8221;:&#8221;&#8221;,&#8221;animation&#8221;:&#8221;&#8221;,&#8221;animation_time&#8221;:&#8221;&#8221;,&#8221;timeline_animation&#8221;:&#8221;&#8221;,&#8221;timeline_delay&#8221;:&#8221;&#8221;,&#8221;timeline_order&#8221;:&#8221;&#8221;,&#8221;vertical_row&#8221;:&#8221;&#8221;,&#8221;css_classes&#8221;:&#8221;&#8221;,&#8221;custom_css_classes&#8221;:&#8221;&#8221;,&#8221;custom_css_styles&#8221;:&#8221;&#8221;,&#8221;section_content&#8221;:[{&#8220;component&#8221;:&#8221;hc_column&#8221;,&#8221;id&#8221;:&#8221;column_aUmUE&#8221;,&#8221;column_width&#8221;:&#8221;col-md-12&#8243;,&#8221;animation&#8221;:&#8221;&#8221;,&#8221;animation_time&#8221;:&#8221;&#8221;,&#8221;timeline_animation&#8221;:&#8221;&#8221;,&#8221;timeline_delay&#8221;:&#8221;&#8221;,&#8221;timeline_order&#8221;:&#8221;&#8221;,&#8221;css_classes&#8221;:&#8221;&#8221;,&#8221;custom_css_classes&#8221;:&#8221;&#8221;,&#8221;custom_css_styles&#8221;:&#8221;&#8221;,&#8221;main_content&#8221;:[{&#8220;component&#8221;:&#8221;hc_wp_editor&#8221;,&#8221;id&#8221;:&#8221;rqX5u&#8221;,&#8221;css_classes&#8221;:&#8221;&#8221;,&#8221;custom_css_classes&#8221;:&#8221;&#8221;,&#8221;custom_css_styles&#8221;:&#8221;&#8221;,&#8221;editor_content&#8221;:&#8221; Article 1 \u2013 Parties \\n This refund agreement is concluded between: \\n Service Provider:SociopackAddress: TGB.1 Region, Technopark Building, Marmara University G\u00f6ztepe Campus, Kad\u0131k\u00f6y\/\u0130stanbulPhone: +90 (542) 561 10 52E-mail: info@sociopack.com \\n and \\n Customer:A real or legal person who purchases services through Sociopack. \\n\\n\\n \\n Article 2 \u2013 Purpose of the Agreement \\n The purpose [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-575","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/pages\/575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/comments?post=575"}],"version-history":[{"count":2,"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/pages\/575\/revisions"}],"predecessor-version":[{"id":581,"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/pages\/575\/revisions\/581"}],"wp:attachment":[{"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/media?parent=575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}