{"id":138,"date":"2026-09-09T16:09:02","date_gmt":"2026-09-09T13:09:02","guid":{"rendered":"https:\/\/www.sociopack.com\/replying-to-customers-on-time\/"},"modified":"2026-09-09T16:09:02","modified_gmt":"2026-09-09T13:09:02","slug":"replying-to-customers-on-time","status":"publish","type":"post","link":"https:\/\/www.sociopack.com\/en\/replying-to-customers-on-time\/","title":{"rendered":"Replying to customer questions on social media on time"},"content":{"rendered":"<h2>Bring messages together in one place<\/h2>\n<p>When comments, direct messages and mentions are spread across different networks, some messages are bound to be missed. A shared inbox shows messages from every channel in a single list.<\/p>\n<h2>Saved replies for frequent questions<\/h2>\n<p>Questions about shipping status, returns or opening hours come up again and again. Preparing replies to these questions once saves your team time and keeps the answers consistent.<\/p>\n<h2>Reply outside working hours too<\/h2>\n<p>Automatic replies let customers know they have not been left waiting, even when a message arrives outside working hours. Your team can then pick up the conversation where it left off.<\/p>\n<h2>Reply with the customer in mind<\/h2>\n<p>Seeing previous conversations and preferences on the customer card makes it easier to personalise your reply, so every customer feels recognised.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How a shared inbox, saved replies and automatic replies help you keep every message from waiting.<\/p>\n","protected":false},"author":1,"featured_media":11,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19,5],"tags":[],"class_list":["post-138","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guides","category-rehberler"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/posts\/138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/comments?post=138"}],"version-history":[{"count":0,"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/posts\/138\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/media\/11"}],"wp:attachment":[{"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/media?parent=138"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/categories?post=138"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sociopack.com\/en\/wp-json\/wp\/v2\/tags?post=138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}