Article 1 – Parties
This refund agreement is concluded between:
Service Provider:
Sociopack
Address: TGB.1 Region, Technopark Building, Marmara University Göztepe Campus, Kadıköy/İstanbul
Phone: +90 (542) 561 10 52
E-mail: info@sociopack.com
and
Customer:
A real or legal person who purchases services through Sociopack.
Article 2 – Purpose of the Agreement
The purpose of this agreement is to regulate the refund conditions for digital services provided by the Service Provider.
Article 3 – Right of Withdrawal and Refund
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Since the services are digital content, the Customer cannot exercise the right of withdrawal after accessing the service, as per Article 15 of the Law No. 6502 on Consumer Protection (Exceptions to the Right of Withdrawal).
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However, the Service Provider may, at its own discretion, offer refunds within the framework of customer satisfaction.
Article 4 – Refund Conditions for Annual Subscriptions
In the case of a refund request for annual subscriptions, the following conditions apply:
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The full monthly fee of the current month is not included in the refund calculation.
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The amount for the used months is calculated based on the monthly subscription unit price.
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Any discounts applied for the annual plan are also deducted from the remaining amount.
The amount remaining after these deductions will be refunded to the Customer.
Example Calculation:
Annual subscription: 1,200 TL (monthly equivalent: 100 TL)
Monthly subscription price: 150 TL
Used: 3 months
→ 3 x 150 TL = 450 TL (used service)
→ Annual discount: (150 x 12) - 1,200 = 600 TL
→ Total deduction: 450 + 600 = 1,050 TL
→ Refundable amount: 1,200 - 1,050 = 150 TL
Article 5 – Refund Process
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Refund requests must be submitted in writing to info@sociopack.com.
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Requests will be reviewed within 7 business days.
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Approved refunds will be processed within 14 business days using the original payment method.
Article 6 – Jurisdiction
In case of disputes arising from this agreement, Istanbul (Anatolian) Courthouses and Enforcement Offices shall have jurisdiction.
Article 7 – Enforcement
This refund agreement enters into force when the Customer completes the purchase process. By accepting this agreement electronically, the Customer declares that they have read, understood, and accepted all terms and conditions.