Shared inbox
Comments, messages and tags from social networks and email are collected in one place.
Platform · Engagement & CRM
Comments, messages and tags arrive in one inbox.
Sociopack lets you manage every customer interaction from one place. You reply to each message on time and see each customer’s history on a single card.
InboxAllCommentsMessages
Hi, could you tell me the shipping status of my order?Instagram · 10:42
Hi Selin, your order was shipped today. We have sent you the tracking number in a message.Saved reply · 10:44
Thank you very much for the quick reply.Instagram · 10:46
Shipping infoReturns processStore hours
Highlights
What can you do with Engagement & CRM?
Petal 3 of the package
Customer card
Contact details, purchase tendencies and preferences are stored centrally.
Saved replies
Write answers to frequent questions once and reuse them again and again.
Automatic replies
Your customers get a timely answer whatever the time of day.
How does it work?
Shared inbox and customer cards
Reply easily to comments, messages and tags coming from social networks and email, and keep track of how your customers interact with your brand.
CRM features let you store customer information in one central place, including contact details, purchase tendencies and preferences. Create saved replies for common questions and automate responses so every message gets a timely answer at any hour.
Engagement & CRM is included in every plan.Modules it works with
The other petals of the same package
FAQ
Questions about Engagement & CRM
If you cannot find an answer, you can send your question to our team.
Could not find an answer?All questions Contact us
Which channels are messages collected from?
Comments, messages and tags from social networks and email are collected in one shared inbox.
What information does the customer card hold?
Customer information such as contact details, purchase tendencies and preferences is stored in one central place.
How do saved replies work?
You create replies for common customer questions and reuse them to save time.
Can messages be answered automatically?
Yes. By automating replies you can make sure every customer gets a timely answer at any hour.