Mention stream
Mentions of your brand and the hashtags you follow are collected in one stream.
Platform · Listening & Monitoring
You hear what people say about your brand in time.
Sociopack gathers mentions of your brand, the hashtags you follow and your keywords in a single stream. You spot trends early and notice potential issues before they grow.
ListeningLast 7 days
newseasonyourbrandshippingdiscount+ Add keyword
Instant alert for the word “shipping”
Filter out irrelevant messages
Sample viewHighlights
What can you do with Listening & Monitoring?
Petal 2 of the package
Instant alerts
Set alerts for the keywords, hashtags and mentions you choose.
Filtering
Filter out irrelevant messages and focus on the conversations that matter.
Customer experience
Follow complaints, feedback and comments together with your customer experience team.
How does it work?
Mentions, keywords and alerts
Seeing mentions in time lets you join conversations about your brand and engage with your customers right away. You follow the hashtags and keywords that matter to your brand and use what you learn to make data-driven decisions.
Set alerts for specific keywords, hashtags and mentions, and filter out irrelevant messages to focus on what matters. Listening is useful not only for social media managers but also for customer experience teams tracking complaints and feedback.
Listening & Monitoring is included in every plan.Modules it works with
The other petals of the same package
FAQ
Questions about Listening & Monitoring
If you cannot find an answer, you can send your question to our team.
Could not find an answer?All questions Contact us
Which mentions are tracked?
Mentions of your brand, together with the hashtags and keywords you want to follow, are collected in one stream.
How do I set up alerts?
In the listening settings you can define alerts for specific keywords, hashtags and mentions.
How are irrelevant messages filtered out?
Filters remove irrelevant messages so you can focus on the conversations that matter.
Can I reply to mentions from the platform?
Yes. Comments, messages and tags are collected in the shared inbox of the Engagement & CRM module, and you reply from there.