Welcome to Sociopack. Your privacy matters to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use and store your data when you use our services.
By using Sociopack services, you accept the practices described in this Privacy Policy. If you do not agree with these terms, please stop using our services.
1. Scope of This Privacy Policy
This Privacy Policy applies to all Sociopack users, including website visitors, registered users and business partners. It covers the processing of personal and non-personal data collected through our website, our platform and related services.
2. Data We Collect
We collect and process various types of data to improve your experience and to serve you better.
2.1. Personal Data
Personal data is information that identifies you as an individual and includes, but is not limited to, the following:
- Account Information: Name, email address, phone number, company name, job title and other account-related information.
- Billing Information: Payment details, billing addresses and transaction history (processed through third-party payment providers).
- Contact Information: When you contact us for support or with a question, we may collect your name, email address and the details of your message.
- Social Media Information: If you connect your social media accounts to Sociopack, we may collect publicly available profile information and the data required for the integration.
2.2. Non-Personal Data
We also collect data that does not identify you, in order to improve the performance and security of the platform:
- Device and Usage Data: IP address, browser type, operating system, pages viewed, time spent on the site and other technical data.
- Cookies and Tracking Data: We use cookies and similar technologies to track website activity, preferences and analytics.
3. How We Use Your Data
Sociopack processes your data for the following purposes:
- Service Delivery: Providing the social media management and analytics features you have signed up for.
- Personalisation: Tailoring the user experience, making recommendations and improving service efficiency.
- Security and Fraud Prevention: Detecting unauthorised access, protecting accounts and keeping the system secure.
- Communication: Sending updates, service notifications and promotional content (with your consent).
- Legal Compliance: Meeting legal obligations and responding to official requests.
4. Data Sharing and Disclosure
We do not sell your personal data. However, we may share your information in the following cases:
4.1. Service Providers
We work with third parties to support the functionality of the platform:
- Hosting services (for data storage and cloud computing)
- Payment processors (for billing and transactions)
- Analytics services (for monitoring website performance and usage)
4.2. Legal Requirements
Data may be disclosed in response to a court order, a government request or other legal obligations.
4.3. Business Transfers
In the event of a merger, acquisition or sale of Sociopack’s assets, data may be transferred to the new entity. We will inform you if this happens.
5. Data Retention
We keep your data only for as long as it is needed for the purposes set out in this Privacy Policy. Data that is no longer needed is securely deleted or anonymised.
- Account data is kept for as long as your account is active.
- Billing data is kept for financial record-keeping purposes.
- Usage data may be kept for security and analytics purposes.
6. Cookies and Tracking Technologies
Sociopack uses cookies and similar technologies to improve the user experience and to collect analytics data.
6.1. Types of Cookies We Use
- Necessary cookies: Required for the website to function.
- Analytics cookies: Used to monitor site performance.
- Marketing cookies: Used to personalise advertising and promotional content.
You can manage your cookie preferences in your browser settings.
7. Security Measures
We apply industry-standard security measures to protect your data:
- Encryption of sensitive information
- Access controls to prevent unauthorised access
- Regular audits to ensure compliance with data security requirements
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask for incomplete or inaccurate data to be corrected.
- Right to Erasure: In certain cases, you can request that your personal data be deleted.
- Right to Object: You have the right to restrict or object to certain processing activities.
- Right to Data Portability: You can request your data in a structured, commonly used format.
To exercise these rights, you can contact us at info@sociopack.com.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites, so please review their policies.
10. International Data Transfers
If you access Sociopack from outside our primary region of operation, your data may be transferred to and processed in a different jurisdiction. We apply appropriate safeguards for international data transfers.
11. Google and YouTube API Data
Sociopack allows users to connect their Google and YouTube accounts to the platform. When the user grants permission, channel information, video data, comments, engagement information, YouTube Analytics data and OAuth access information may be processed.
This data is used only to provide Sociopack’s YouTube connection, content management, comment and engagement management, and reporting and analytics features.
Google and YouTube user data is not sold or used for ad targeting. The data is kept only for as long as it is needed to provide the service and is protected by appropriate technical and organisational security measures.
Users can remove their Google or YouTube account connections at any time and request the deletion of their data by writing to info@sociopack.com.
Sociopack’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.
If the changes are significant, we will notify you by email or through platform notifications.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@sociopack.com
Office: Marmara University, Göztepe Campus
Address: TGB.1 Technopark Building, Kadıköy/Istanbul
Phone: +90 (542) 561-10-52