How a shared inbox, saved replies and automatic replies help you keep every message from waiting.
Bring messages together in one place
When comments, direct messages and mentions are spread across different networks, some messages are bound to be missed. A shared inbox shows messages from every channel in a single list.
Saved replies for frequent questions
Questions about shipping status, returns or opening hours come up again and again. Preparing replies to these questions once saves your team time and keeps the answers consistent.
Reply outside working hours too
Automatic replies let customers know they have not been left waiting, even when a message arrives outside working hours. Your team can then pick up the conversation where it left off.
Reply with the customer in mind
Seeing previous conversations and preferences on the customer card makes it easier to personalise your reply, so every customer feels recognised.
